Empowering customers with Globe’s Data Manager
Data Manager provides Globe Prepaid and TM customers on Android a comprehensive understanding of their data consumption by showing its breakdown. It gives them a view of the frequently used apps and lets them select which apps can consume their data. This allows customers to use their data only for activities that are important to them. “We really care about empowering our customers at a time when uncertainty is so prevalent. Technology enables us to serve their needs through simple yet powerful features that are within their reach,” said Beck Eclipse, Globe Chief Customer Experience Officer. Globe values the hard-earned money customers spend for data and wants to ensure that it is used according to their needs. However, in some cases, customers are unaware that their data is being used up by background apps that continuously run even when closed, resulting in a perception that their data is being eaten up despite having no usage. This can be stopped by Data Manager, giving customers the assurance that their data will not be wasted but instead maximized.
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