Pru Life UK encourages Filipinos to take charge of their health with Symptom Checker in Pulse
One of Pulse’s main features, Symptom Checker, is an AI-driven tool powered by UK-based healthcare technology and services company Babylon. Made accessible to Pulse users through the partnership between Pru Life UK’s parent company Prudential and Babylon, the Symptom Checker acts as a gateway for users when seeking care. It is designed to help users better understand their worrying symptoms and direct them to seek advice from healthcare professionals. To ensure the Symptom Checker is a useful tool for people to explore their health, local doctors and translators work together with a team of epidemiologists, engineers and data scientists to build a version that is clinically validated and attuned to the Philippines. “Pru Life UK is proud to provide these smart digital self-help tools to help users understand their health better and empower them to make more informed health decisions. We encourage Filipinos to use Pulse to prevent, postpone, and protect themselves against the onset of diseases,” says Pru Life UK Senior Vice President and Chief Customer Marketing Officer Allan Tumbaga. The Symptom Checker tool can be easily navigated in the health tab of the Pulse app. Users can enter their symptoms and answer questions via a chatbot interface to receive fast outcomes and suggestions for next steps, by identifying related risk factors from the symptoms and information entered by a user. At the end of the conversation, users are guided to an appropriate triage outcome (e.g. Self Care’, ‘Pharmacy’, ’GP’, ‘GP urgent’, ‘Hospital or ‘Hospital urgent’) and provided further information about possible causes. An evolving mobile health management platform Pulse is constantly updated with enhanced features, information, and relevant functionalities to current health concerns. The Symptom Checker, for example, has recently been updated to provide alerts on specific symptoms and conditions that could be related to COVID-19. With this updated feature, it can provide additional information that can help the user identify if they need treatment or if they can look after themselves, based on local healthcare guidance.