In the workplace, there’s no better feeling than breaking the glass ceiling and working with colleagues, subordinates and bosses who consider each other as worthy peers. After all, office work is teamwork, and there’s no better way to achieve that than by company leaders who practice what they preach.
Leaders who walk the talk are more likely to make sure that their employees are happy—and employee happiness is something BPO company TDCX has been consistently known for. A recipient of 200 regional and international industry awards in its 23 years of operations, TDCX particularly shines bright because of its accolades on Human Resources and employee retentions. And if award-giving bodies recognize the painstaking efforts they allot for employee happiness, then surely, their people feel it, too.
In the spotlight is the company’s Employee Engagement program, which is in effect not only in the Philippines, but in all TDCX locations such as Singapore, Malaysia, Thailand, Hong Kong, Japan, China and Spain. Guided by the campaign “Be Happier,” TDCX aims to brighten the notion of working at a BPO and make sure its employees stay satisfied and well taken care of.
Given this, TDCX leaders are given an avenue to reach out to its employees and join them as they immerse in the corporate culture. Wency Ann Guerrero, Learning and Engagement Director of TDCX Philippines makes sure that leaders within the organization become particularly attune to the happiness and satisfaction of their employees. From top to bottom, the culture of accountability and positive reinforcement is palpable—leaders shower their people with the right values when they feel that someone manifests signs of difficulty.
Wency shares: “Using carrots rather than sticks works better in motivating people. We go out of our way to show how we live TDCX’s Core Values. No surprise, it has worked so well. Influence is a great tool once you use it for good.”
So far, the results have proved that this culture works. All company employees, especially leaders of the organization are compelled to reach performance targets and adhere to TDCX Code of Conduct. As they serve as beacons in the organization, bosses are walking examples of what employees should aspire to be. This in itself steers people in the right direction—their satisfaction in seeing organization leaders abide by company rules results in a happier disposition and a tendency to gravitate towards championing corporate values.
Truly, leaders walking the talk is a great way to engage employees towards cultivating happiness in the workplace—and this creates an unstoppable ripple effect towards their performance and work outcomes. “[There has been a] continuous increase in our Employee Satisfaction score,” Wency shares. “For the past two years, the increase in employee satisfaction has been monumental. Our headcount has multiplied massively and our clients’ satisfaction with us as partners have never been better.”
The facts will tell you how employees truly feel: currently, TDCX’s Employee Satisfaction score has reached the highest it has ever been in 23 years at 95 percent. That tells you one thing: employee happiness does not depend on just one individual—it’s all the parts of the company—up, down, and sideways—working together and walking their talk.
More information on TDCX is available at https://www.facebook.com/tdcx.philippines/. To join TDCX or learn about career opportunities, contact tdcx.com/careers or (02) 8862-9500.
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