IN the Philippines, three things remain constant: death, taxes and traffic. The last one is especially pronounced as we experience it in our daily lives. With necessity being the mother of invention, ride-hailing apps for cars and motorcycles (MC) have emerged.
This has somewhat alleviated the concern for options from getting from A to B, but there is still the problem of getting there in one piece. More than speed, customers need safety.
JoyRide, a staple for many, especially among the younger commuters, understands this more than anyone. The rise in motorcycle-related incidents, particularly among MC taxis, are undeniable. But, I have noticed that JoyRide is the only company trying to address this problem with a holistic bottom-to-top approach.
I reached out to JoyRide to get more specifics about their focus on safety, and they happily shared with me the JoyRide Update Program, which was launched in 2023. It’s an annual training and re-training program that includes comprehensive courses on defensive driving, regular equipment inspections, and stringent document verification processes.
These measures are designed to ensure every rider feels secure, knowing each driver is well-equipped, fully compliant, and committed to excellent service. JoyRide has also taken proactive steps to crack down on unauthorized riders misusing the platform by conducting interdiction operations to apprehend them. These interdictions, partnered with the Philippine National Police (PNP), have apprehended and sanctioned fake JoyRide riders.
These safety efforts, combined with JoyRide’s improved algorithm, ensure that users can book with confidence—and driver-partners always have a ride lined up, with the new Auto Accept feature streamlining this process even further.
But JoyRide has grown beyond being just a ride-hailing app. It has expanded the definition of “booking a ride” by offering four-wheel vehicle options and dedicated airport transfers that bring commuters to and from their homes in comfort.
Moreover, the company has announced bookings for buses, tricycles—and maybe even boats in the not so distant future—as part of its bid to become the preferred ride-hailing platform across all categories. They are doing everything in their power to live up to their moniker of a “Superapp”.
“Safety has been one of JoyRide’s top priorities since we began in 2019. We want every user to feel confident each time they book with JoyRide, it will be a smooth and safe journey,” said Sherwin Yu, President of JoyRide Philippines. “We want to build JoyRide into a superapp that provides many transport options without sacrificing quality. We serve every user for their specific needs.”
And true enough, JoyRide has steadily evolved into a more customer-focused platform, leveraging technology to make rides faster, better, and more budget-friendly. Mas bumilis, mas gumanda, at mas na-elevate pa ang serbisyo. For users, it’s clear: JoyRide isn’t just keeping up — it’s setting the standard.
It comes to no surprise how JoyRide stands as one of the leading mobility platforms in the country, highlighting affordability, availability, accessibility, and, ultimately, care for the riding public. The JoyRide Superapp is available for download nationwide on the App Store and Google Play.