AMID the increasing demand for accessible, efficient healthcare across the Philippines, especially in the Visayas and Mindanao regions, leading Philippine tech solutions provider Yondu has taken a meaningful stride toward digital health innovation through the launch of CHi, a comprehensive healthcare app developed in collaboration with Chong Hua Hospital.
Recognized as one of the most forward-thinking medical institutions in the region, Chong Hua Hospital is committed to bridging healthcare gaps by leveraging technology. With a shared goal of delivering patient-centric, seamless healthcare experiences, the hospital partnered with Yondu to enhance service efficiency, improve access, and elevate the overall standard of care through intuitive, digital-first solutions.
“Our collaboration with Chong Hua Hospital demonstrates how technology can enhance operational efficiency and improve patient care, ensuring hospitals can focus on what truly matters—their patients,” said Joan Peñaflorida, President & CEO of Yondu, Inc.
Introducing CHi: Your Digital Healthcare Companion
CHi (Chong Hua Interactive) is an app designed to make healthcare more accessible, providing instant assistance to both hospital staff and patients. It is thoughtfully engineered to address persistent challenges in hospitals, such as managing high volumes of patient inquiries and delays in response time, all while upholding the highest standards of security, even with AI-driven features.
For healthcare providers, it delivers: 1) Improved operational efficiency by automating common inquiries, tripling the hospital’s capacity to manage requests. 2) A more responsive patient experience through real-time, accurate information delivery. 3) Smooth integration with hospital systems for immediate access to essential data. 4) Multilingual and multimodal interaction options to accommodate a wide range of users.
For patients, the CHi app allows them to: 1) Pre-register for admissions to minimize wait times and streamline check-ins. 2) Request prescriptions and receive timely updates for easier medication access. 3) Instantly view diagnostic results and medical records. 4) Quickly locate doctors, medical services, and HMO-accredited facilities through an intuitive directory. 5) Manage online transactions with ease, including secure payments and access to billing statements.
A More Inclusive Patient Experience, Designed with Care
Yondu developed CHi with one goal in mind: to make healthcare more accessible, intuitive, and patient-centered. CHi offers a seamless digital journey built around the real needs of Filipino patients, with security and privacy at its core.
Here’s how CHi empowers users every step of the way:
· Quick Registration & Login – Fast, secure access to hospital services anytime.
· Account Recovery & Management – Hassle-free support for secure, continuous access.
· Personalized Home Screen – A custom dashboard tailored to your healthcare needs.
· Doctor Search & Directory – Easily find and connect with the right specialists.
· Medication Requests & Direct-to-Room Admission – Book essential services with just a few taps.
· Secure Online Payments – Pay hospital fees safely and conveniently through the app.
· Digital Billing (eSOA) – Instantly access your statements, no waiting required.
· Pharmacy Orders – Request prescriptions and medications from anywhere.
· Test Results at Your Fingertips – View diagnostics from both hospital and medical mall instantly.
· Access to Medical Records – Retrieve certificates and health documents when you need them.
· Smart Notifications – Stay on top of appointments, updates, and lab results.
· HMO Coverage Checker – Quickly see which doctors and locations accept your health plan.
· Built-in FAQs & Services Directory – Get answers and guidance anytime you need it.
CHi’s practical interface is designed specifically for the local healthcare environment, making it easier for patients and providers to navigate complex medical systems with confidence. It integrates advanced technologies to enhance functionality, but never at the expense of security. More than just a tool, CHi is a secure step toward smarter, more compassionate healthcare for all.
“This is the passion for innovation in getting the healthcare closer to the patient, in the convenience of a phone,” said Dr. Joanne Cosin, Chief Operating Officer of Chong Hua Hospital.
Yondu: Your Trusted Digital Solutions Partner
Building on the success of the CHi app and its mission to develop people-centered digital solutions, Yondu remains committed to advancing intelligent healthcare technologies. The launch of CHi marks only the beginning of a broader vision: transforming AI-powered virtual assistants into fully integrated digital health companions. Yondu is actively exploring new capabilities, including voice-enabled features and regional language support, to make digital healthcare even more accessible and inclusive.
“The AI virtual assistant’s implementation is just the beginning of what AI can do for the healthcare sector,” said John Paul Lorenzo, Technical Director of Yondu. “As we continue to innovate, we look forward to working with and developing solutions for more institutions to drive smarter, more efficient healthcare services,” he added.
Healthcare institutions looking to modernize and streamline operational efficiency can leverage Yondu’s proven expertise in delivering tailored solutions that drive organizational efficiency and elevate patient engagement.
To learn more about Yondu’s digital healthcare solutions, visit www.yondu.com.