A partnership rooted in a shared vision for growth and innovation in the hospitality and gaming sectors. From left to right: From left to right: Jackielyn-Ang Santos, Assistant Vice President and Head for Customer Relationship Management, PLDT Enterprise; Mitch Locsin, First Vice President & Head of Enterprise and International Core Business, PLDT and Smart; Evan Spytma, Chief Executive Officer, Stotsenberg; Stella Ong, Marketing Director, Stotsenberg
PLDT Enterprise, the corporate arm of PLDT, has expanded its partnership with Stotsenberg Leisure and Hotel Corporation, a premier hospitality and gaming establishment based in the Clark Freeport Zone. This collaboration is set to elevate Stotsenberg’s operational capabilities, delivering reliable connectivity and advanced communication solutions specifically tailored to the company’s expanding gaming operations under the Casino Plus brand.
Stotsenberg Leisure and Hotel Corporation is one of the fastest-growing hotel and casino companies in the industry. In addition to its flagship hotel and land-based casino operations, the company has expanded and has launched Casino Plus, under their PAGCOR license, an all-in-one digital gaming platform that brings a modern twist to classic casino games.
A Growing Partnership Powered by Technology
What began as a partnership focused on essential connectivity and voice services has evolved into a full-scale digital transformation. Today, PLDT Enterprise’s suite of solutions empowers Stotsenberg to scale its offerings, drive player engagement, and maintain seamless communication across its hotel and casino operations. Through this collaboration, Stotsenberg is well-positioned to meet the demands of a competitive gaming landscape.
“PLDT Enterprise is committed to providing solutions that address both the immediate and long-term needs of Stotsenberg Leisure,” said Mitch Locsin, First Vice President & Head of Enterprise and International Core Business at PLDT and Smart. “Our partnership with Stotsenberg demonstrates our ability to meet the unique demands of the hospitality and gaming industries through secure, reliable, and scalable solutions that can support their business in the long-term.”
“As we expand our operations to meet the increasing demand from gamers through digital platforms, we’re excited to strengthen our partnership with PLDT Enterprise. This collaboration enables us to elevate our customer engagement and deliver an unmatched gaming experience, aligning with our commitment to providing top-quality service in the industry,” said Evan Spytma, CEO of Stotsenberg Leisure and Hotel Corporation. “Their expertise in connectivity and digital transformation has been integral to our success, and we look forward to exploring new growth and innovation opportunities in the years ahead.”
Building a Resilient and Connected Future for Hospitality and Gaming
Before the partnership, Stotsenberg faced challenges in maintaining the high-quality connectivity essential to provide their customers seamless gaming and hospitality services.
With PLDT Enterprise’s iGate solution, Hotel Stotsenberg now benefits from congestion-free, high-speed connectivity, ensuring reliable internet access to enhance internal operations and support the demands of their online casino operations.
As the largest network provider in the Philippines, PLDT Enterprise’s iGate offers unmatched redundancy and service availability. This ensures Stotsenberg’s connectivity remains uninterrupted, allowing them to provide a seamless, high-quality experience for both local and international guests, cementing and strengthening the hotel’s mission of exceptional service and operational resilience.
Beyond connectivity, PLDT Enterprise also introduces the secure Smart Messaging Suite to Stotsenberg, enabling more dynamic and secure customer interactions. The messaging solution connects Stotsenberg with its players through seamless marketing campaigns, personalized promotions, and timely notifications, all while ensuring robust protection. Through features like one-time passwords (OTP) for account logins, the Smart Messaging Suite enhances security at every step, safeguarding customers’ information and ensuring a trusted, engaging experience.
The partnership with PLDT Enterprise not only addressed operational challenges but also enhanced Stotsenberg’s customer engagement, supporting its growth as a major player in the Philippines’ gaming and hospitality industry.
As the partnership evolved, PLDT Enterprise’s voice solutions, including SIP and Fixed Communication Services (FCS), enabled Stotsenberg to strengthen customer communication, providing easy access to support via both mobile and landline channels. This comprehensive solution allows Stotsenberg to deliver a more personalized experience to players across the Philippines.
Embracing Digital Transformation for Sustainable Growth
Aligned with its commitment to the United Nations Sustainable Development Goals (UNSDGs), PLDT Enterprise’s digital solutions support Stotsenberg’s growth while fostering sustainability.
This partnership supports SDG 9: Industry, Innovation, and Infrastructure, and SDG 11: Sustainable Cities and Communities, as PLDT Enterprise strengthens connectivity and digital capabilities within the hospitality sector. By fostering a resilient, innovative infrastructure, PLDT Enterprise contributes to the sustainable growth of Stotsenberg’s operations, creating a positive impact on the local community and paving the way for a digitally connected and sustainable Philippines.
Furthermore, PLDT Enterprise’s cybersecurity services protecting player data, Stotsenberg ensures both safety and privacy, building confidence among its clientele and solidifying its position as a responsible gaming leader in the Philippines.
As both companies look toward future collaboration in areas such as cloud services, advanced cybersecurity, and expanded connectivity, PLDT Enterprise and Stotsenberg Leisure are set to lead the future of gaming in the Philippines, establishing new standards in digital excellence and customer experience in the hospitality and gaming sectors.
For more information on PLDT Enterprise’s suite of services, visit www.pldtenterprise.com.
