Technology continues to be a key innovation in the modern world. Its presence has made life more convenient for everyone today. Some of the most common types of technology are handheld gadgets and other items in their surroundings that augment their way of life.
However, like most things, pieces of technology also need proper maintenance to remain effective for longer. But try as they might, some individuals just aren’t consistent in the upkeep of their gadgets. Users sought out reputable individuals or centers who can provide the services they need to get their items back in top shape.
Large tech brands saw the demand to provide users with a quick fix to the public’s dilemma by establishing service centers they can visit to have their technical problems solved.
Xiaomi, a global technology leader, also wanted to provide their customers in the Philippines with a better customer service experience. One way for them to make this happen is by establishing the first Xiaomi Philippines Exclusive Service Center.
This decision is in line with the company’s vision of “Make friends with users and be the coolest company in the users’ hearts.” Xiaomi Corporation was founded in April 2010 and has since pursued innovations, high-quality user experience, and operational efficiency.
Its products are present in more than 100 countries and regions around the world. In August 2021, the company made the Fortune Global 500 list for the third time, ranking 338th, up 84 places compared to 2020.
Giving their customers the best service
Opening an exclusive service center is the result of Xiaomi Philippines’ commitment to providing the best experience for all of its customers. The exclusive service center hopes for a seamless experience starting from their purchase of products and until they need aftersales support.
Ultimately, Xiaomi wants to guarantee that their customers have access to any support they need with their Xiaomi gadgets anytime.
Customers can also expect more VIP services, especially for the company’s upcoming devices. These include free screen replacements for accidental damage, extended warranty, and even device replacement.
The first Xiaomi exclusive service center, located at Market, Market, BGC, will be launched on December 18, 2021, at 1:00 p.m. Special promos and freebies, are also available to Xiaomi customers present during the official opening.
Aside from their exclusive service center in BGC, Xiaomi also plans to open more exclusive service centers in key central locations across different regions like Cebu, Davao, North Luzon, and South Luzon.
Exclusive to Xiaomi customers and products
Due to COVID-19 restrictions, the exclusive service center can only accommodate an average of 30 to 50 customers per day, depending on foot traffic. The service center will also operate from 11:00 a.m to 9:00 p.m. only.
Customers, upon arriving at the exclusive service center, can present their Xiaomi smartphones or Xiaomi Pad 5 to the Service Receiving desk where the concerned unit will be assessed by their customer service representative and collect information about the warranty and the device.
The representative will then issue a service order claim that summarizes the details of the gadget as well as its specific concern. For quick fix cases, customers can expect their gadget to be ready within the day but for more complex cases may take around three to five days.
Another main concern among customers is receiving updates about their products. But customers who engage in the services of Xiaomi’s exclusive service center can rest easy because they can check the status of their repairs in-person at the service centers. They can also get in touch with their contact centers.
Since the world is also inching towards a digital platform, Xiaomi is ready to adapt to modern demands by planning to launch a website where customers can check the status of their gadget repairs online.
Developing customer service
The global health pandemic sparked an immense demand for gadgets and their service centers among the public has encouraged the company to increase their numbers to provide their customers with the solutions they need for the upkeep and repair of their Xiaomi gadgets.
Just this year, the company added two more service partners apart from the opening of its first Exclusive Service Center at Market Market, BGC. Just last year, Xiaomi only had 10 service centers. Today, the company has 20 more service centers, with 10 more that are authorized to support TV products.
However, their initiatives don’t stop at the launch of the exclusive service center. The company also established its call center that provides customer support for Xiaomi users in the Philippines and the USA.
They also expanded their coverage for Xiaomi products that are covered by their premium service offers including an extended warranty of another year and free screen replacement for accidental damage.
Customers can get a warranty service by presenting a valid proof of purchase, and in case this is not available, the service center will ask for the IMEI no. of the device, which can be verified in the system if the device has an active warranty in the Philippines.
For other Xiaomi ecosystem products, warranty claims can be made through official dealers and retail shops where the ecosystem product was bought.
Yet because of Xiaomi’s vision of creating a good relationship with their customers, the company has laid out several other plans in the future to maintain a similar status.
Xiaomi Philippines is looking into expanding its customer service facilities next year by adding one more Exclusive Center to support our mobile, Artificial Intelligence of Things (AiOT), and ecosystem products.
Other projects in the pipeline include improving online services for our customer support such as creating chat support with our customer service representatives and adding a site where customers can check the status of their ongoing service repair.
As the world continues to progress towards a digital age, Xiaomi users need not worry about the upkeep of their items. The company’s dedication to establishing a good rapport with their customers have taken them down a path that boasts of innovation, accessibility, and quality service.