HP equips BPO partners with tech solutions toward sustainable growth
Latest HP Live episode tackles sustainable impact as business imperative
The BPO industry is one of the main economic growth drivers in the Philippines. To ensure business performance without compromising people’s safety and health, BPO companies have implemented more flexible working arrangements, and are now on their collective journey toward sustainable growth. “The direction for us post-pandemic is not to get back to the old normal but to move forward in a new era of innovation and long-term, sustainable growth. This is why sustainable impact is not just a good-to-have but a business imperative and we, at HP, will work together with our partners in the BPO industry in this shared commitment of driving positive, lasting change to our people, planet, and the community,” said Christian Reyes, Philippines Managing Director of HP Inc. Partners for Sustainable Growth: finding the right tools and solutions To make it easier for businesses to embed sustainability into their operations and IT infrastructure, HP designed a solution that reduces the cost and complexity of device lifecycle management. The HP Device as a Service provides the right devices, repair services, and AI-driven analytics in a predictable payment with flexible terms. “It’s really about equipping businesses with the right technology and the best security solutions. Traditional IT is no longer productive and companies would have to think about what they need to increase their capabilities onsite and remotely—it could be automation, AI, data analytics, or cloud-based technology. The right kind of solution enables companies to support their workforce better and ensure sustainable operations. It will allow them to monitor, manage, and even predict issues and address them proactively instead of through reactive actions,” Kanogorn Lertsrisuriya—Regional Services Category Manager, HP Inc. said. Last year, during the first months of shifting to remote work due to sudden lockdown restrictions, a great number of the workforce experienced major issues in working longer hours to compensate for “low productivity” due to technical problems, unreliable internet connection, and unstable electricity supplies. According to a report, this led to 51% of agents resigning in the Philippines. “We managed to lower our attrition because we were able to offer a work-from-home set-up which we didn’t have before in the BPO space. This was made possible by enhancing the security aspect of our operations. We also need to collaborate and listen more for us to be able to create sustainable and relevant solutions for issues concerning our people. None of the BPO companies were prepared for this pandemic and we all learn as we move along. What we can assure is that we’re prioritizing the safety and well-being of our people,” said Jojo Uligan, CCAP President.
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