Leading digital solutions and customer experience (CX) provider TELUS International Philippines (TIP) opened its 7th delivery center in the country in Iloilo City.
The new TELUS Iloilo City delivery center—the company’s first outside Metro Manila—is centrally located on Levels 14 to 16 of the SM Strata Tower on Senator Benigno Aquino Jr. Avenue, one of the busiest thoroughfares that is right across SM Iloilo Mall.
“We are thrilled to launch our milestone delivery center in Iloilo City, our first-ever TELUS International Philippines location outside of Metro Manila. The IT and customer experience business scene is booming in Iloilo and we want to be part of its growth as we provide more employment opportunities for residents in Iloilo and surrounding cities,” said Jonabee Catura, TELUS Iloilo City Site Lead.
“We look forward to building a strong team of professionals who will provide exceptional support to our growing list of clients in the areas of digital customer care, IT, and technical support,” Catura added.
The TELUS Iloilo City world-class workplace is designed to celebrate Ilonggo culture, taking design inspiration from the province’s rich heritage, famous landmarks, treasured historical buildings, natural scenery and even local cuisine.
The new site’s design features colorful murals by local artists that aim to inspire team productivity through striking Ilonggo creativity.
“Our new TELUS Iloilo City delivery center was a uniquely exciting project to design and conceptualize. Knowing how the office becomes a second home to our team members, it was important that the design of our new workplace reflects the amazing culture of our host city, the work culture that we encourage at TELUS International Philippines, as well as our values as a company. The unique experience of working at TELUS Iloilo City is something we want each member of our team to feel,” said Pia Zapata, TELUS International Philippines Facilities Director.
Thoughtfully designed to encourage collaboration and creativity, it has workstations, themed meeting and training rooms, and collaboration areas.
At the elevator lobby on Level 14, visitors will find designs that depict a mix of modern and natural textures, giving a coastal feel within the office. Reflective ceiling elements were inspired by bubbles with accent colors of the corals.
The whole office makes use of local materials such as rattan and ‘solihiya’ to imbibe that truly local culture of Iloilo as a province.
The view from the office windows includes sights and landmarks distinct to Iloilo, including the Jaro Cathedral and Belfry, Iloilo River Esplanade, and Balaan Bukid (Holy Mountain Shrine) in Guimaras Island.
“We are happy to bring our caring culture to Iloilo and provide employment opportunities to more Filipinos in this city,” Catura said.
TELUS International Philippines has a team of over 18,000 who support digital customer experience and IT services for some of the world’s top brands.