Teleport, the logistics venture of AirAsia, has forged a partnership with one of the country’s largest fast-food chains, McDonald's Philippines, to ensure fast-moving delivery of orders with the National Capital Region.
“This partnership with McDonald's forms part of AirAsia’s pivot to digital transformation and opening of other lines of businesses that will provide job opportunities to everyone who have been severely impacted by the ongoing pandemic,” said AirAsia CEO Ricky Isla.
For McDonald’s Philippines CEO Kenneth Yang said, the partnership is aligned with the company's digital transformation journey that has allowed it to thrive despite the pandemic.
“We have seen the tremendous growth of our delivery business last year, which, enabled by digital technology, allowed us to serve more customers conveniently and safely from the comfort of their homes. Through partnerships like this with AirAsia and Teleport, we will be able to cater to the growing demand while maintaining the high standards of quality, commitment to convenience and accessibility, that McDonald’s is known for here in the Philippines and all over the world,” Yang said.
To kick off the partnership, Teleport and McDonald’s executives initiated the send off at McDonald’s McKinley West on Monday of around 10 members of the AirAsia delivery team – some of whom are cabin crew, pilots and ground staff – who will start delivering orders of customers within Metro Manila, starting in Parañaque and Pasay City.
“Aside from Metro Manila, Teleport is now present in key cities in the country such as Bacolod, Cebu, Davao, General Santos, Iloilo, Kalibo, Puerto Princesa, Tacloban, Tagbilaran, Clark, Cagayan de Oro, and Zamboanga. We hope to partner with McDonald’s in these key cities to service more McDonald’s stores in the country. Teleport is looking forward to the growth of our partnership with Golden Arches Development Corp. (GADC) to expand our services nationwide,” Teleport Country Head Ernest Bernal said.
Teleport, an end-to-end logistics experience built for modern businesses, handles last-mile delivery service and runs air cargo operations using AirAsia’s fleet and wide network of flights, utilizing existing space on passenger planes to reduce transport costs while accessing over 125 cities across Southeast Asia.
The same level of efficiency, Bernal said, can be experienced by McDonald’s customers when they order their favorite meals through the McDonald’s PH App.
Ordering, payment, and delivery tracking will be through McDonald’s channels, while Teleport will ensure the safe, hot and fresh and on-time deliveries of meals from McDonald's stores right to the doorsteps of customers.
“Our partnership with AirAsia is part of the company’s on-going digital transformation journey which started in 2009 with the launch of our McDelivery website, followed by the launch of our McDelivery App in 2014, use of 3POs in 2018 and cashless payment for McDelivery in 2020. It was through these strategic investments that enabled the company to survive the pandemic, and in our continuous pursuit of this [digital transformation], will allow us to future proof our business,” added McDonald’s Philippines Managing Director Margot Torres.
McDonald’s in the Philippines is one of the largest markets in the region with close to 660 outlets nationwide to date, with more slated to open this year.