Maynilad intros paperless billing

The west zone of the Maynilad Water Services Inc. is launching a program that will give customers the option to receive an electronic statement of account (e-SOA), instead of a printed copy of their monthly water bills.

The paperless billing program would eliminate the need to touch a printed copy of statement of account or face a meter reader to receive the bill, thus lessening physical contact that may lead to COVID-19 transmission.

The firm said customers could also contribute to helping save the environment through reduced paper consumption.

“With all transactions shifting to digital because of the pandemic, Maynilad endeavored to give our customers the option to just receive their monthly water bills via electronic means. The Paperless Billing Program is part of our efforts to enhance customer experience through easier and more convenient access to our services,” Christopher Lichauco, head of Maynilad Customer Experience and Retail Operations said.

Those with an active My Water Bill online portal account as of Oct. 22 are automatically enrolled to the paperless billing program, while customers without portal accounts yet but would like to enroll to the program may do so via short message service (SMS) or text.

Once enrolled, a customer would also have convenient 24/7 access to their current and previous Maynilad water bills via the My Water Bill Portal and receive bill notifications via the channel of their choice through email or text.

“Just key in MAYNILAD<space>ON<space>PAPERLESS<space>CONTRACT ACCOUNT NUMBER and send to 09191626000, then follow the instructions to be sent back by the system.

Customers must ensure that the mobile number being used for the enrollment is the same mobile number to be used in the My Water Bill online portal account.