The Manila Electric Co. (Meralco) announced Thursday disconnection activities will resume in the National Capital Region, which has been placed under the new general community quarantine Alert Level 4.
Meralco, the country’s biggest power distributor with over seven million customers, gave consumers a reprieve from disconnection from August 6.
However, disconnection activities in the provinces of Bulacan, Cavite, Laguna, Rizal, and Lucena City in Quezon remain suspended until September 30 as these areas have been placed under Modified Enhanced Community Quarantine (MECQ) until the end of the month.
Meralco assured customers that disconnection activities will remain suspended in areas that will be placed under granular lockdown by local government units.
Disconnection activities in NCR will resume with the delivery of disconnection notices for services with unpaid overdue bills next week.
The disconnection notices will give customers enough time to settle their bills or to reach out for assistance.
“We encourage customers with billing concerns to reach out, so we can assist them and even come up with payment terms if needed. We will continue to be very considerate of the challenges our customers are facing amid these difficult times,” said Ferdinand Geluz, Meralco FVP and Chief Commercial Officer.
The company said customers may get in touch conveniently and safely by sending a private or direct message through Meralco Facebook and Twitter accounts, or by calling the 16211 hotline. If they still need to go to the Meralco business centers, they may book an online appointment through the Meralco website for a safe and hassle-free transaction.