Officials launched on Friday the Pag-IBIG Virtual Offices catering to overseas Filipinos in North America (United States and Canada), United Kingdom and Ireland, United Arab Emirates and Kuwait, and Singapore.
The Pag-IBIG Virtual Offices began operations in June this year. The service is a departure from the agency’s traditional overseas service desks, which are physically manned and open only during set business hours.
“With the Pag-IBIG Virtual Offices, our online service platform will provide service that transcends distance and time zones. Distance will no longer be a hindrance to service our OFWs,” said Secretary Eduardo D. del Rosario of the Department of Human Settlements and Urban Development.
“This is aligned with President Rodrigo Roa Duterte’s call to make government service responsive to the needs of the public by harnessing technology,” added the chair of the 11-member Pag-IBIG Fund Board of Trustees.
Pag-IBIG Fund CEO Acmad Moti said that the Virtual Offices will be a more convenient option for Filipinos abroad.
Virtual Offices are accessible online via email and on Facebook, and manned by a team in Manila doing round-the-clock shifts with full and secure access to the Pag-IBIG Fund’s systems and database.