The Quezon City government has terminated its contract with health-care service provider Zuellig Pharma over technical glitches on its eZConsult application.
“We have already given Zuellig ample time to improve its system upon their request and yet their system has crashed again for the 9th time. We don’t want to cause undue stress to our constituents who only want to register for vaccination,” Mayor Joy Belmonte said.
Zuellig reported a system upgrade for eZConsult, which “could already accommodate up to 50,000 users at a time,” but its system bogged down again.
“However, its system crashed again when we opened new slots. Instead of getting faster, the registration gets slower,” she said.
Belmonte instructed residents to instead register at the city government-assisted QC Vax Easy portal.
Lawyer Orlando Casimiro, the city’s legal officer, accused Zuellig of breaching contractual obligations to the city for failing to improve its services.
“The Information Technology portion of the Service Agreement with the city government will be terminated and damages will be claimed against Zuellig because of the delays, inconvenience and frustration suffered by the residents.