The Bureau of Immigration (BI) said Thursday it will implement a Quick Response (QR) feedback system as part of its drive to stop corruption and receive immediate feedback from the public.
According to BI Committee on Good Governance Chief Rey Arvin Sevilla, the improved feedback system will be implemented initially at the BI’s head office in Intramuros, as well as immigration areas in the Ninoy Aquino International Airport (NAIA).
“This would allow us to gain much needed immediate feedback from the public, as well as eliminate the use of pen and paper, which can contribute to the spread of COVID-19,” said Sevilla.
Immigration Commissioner Jaime Morente said the improved feedback mechanism is very timely in the wake of the corruption issues that hound the Bureau.
“It would allow the public to immediately report any malpractice that they encounter,” he said.
Senator Risa Hontiveros recently exposed a handful of immigration officers in a human trafficking case.
“Those involved in such anomalous activities will face the harshest penalties of the law,” said Morente.
He appealed to other BI employees to continue with their duties despite the issues.
“Do not be disheartened. If you are doing your job with integrity, I recognize you. Let us all move forward and move up and ensure that we have a clean agency that provides effective public service,” the BI chief said.
Apart from negative comments received, Morente also encouraged those who were served well to provide positive feedback.
“Positive feedback from those who were served well will be highly appreciated. It serves as fuel to drive good and hardworking employees to continue what they do and can inspire them to improve the quality of their service despite the challenges that they face,” he said.