Updating passenger personal information can easily be made via the Cebu Pacific Air online booking portal, now with enhanced features to make it more convenient for air travelers.
“We have been enhancing our contactless experience and accelerating our digital initiatives because these provide quicker and safer options for our passengers. Our customers remain at the heart of our business, so you can expect more enhancements from us that further support and enable a self-service journey for everyone,” said Candice Iyog, CEB Vice President for Marketing and Customer Experience.
CEB passengers will be able to make corrections to their first or last name within 24 hours from the time the flight booking is made, as long as they have not yet checked in for the flight.
This does not make bookings transferrable. But having this feature enables clients to easily correct details on their own, making the whole experience hassle-free.
Other personal information such as birthdate, nationality and salutations may also be corrected one time, and at no cost. These may be updated until two hours before the scheduled time of departure before checking in for the flight.
In cases of change of birth year resulting in an upgrade in passenger classification, such as infant to child or child to adult, corresponding fees may be paid online as well.
Requests to correct misspelled names and other details are often raised through the airline’s call center and chat support.
This added feature will ensure an improved customer experience with faster resolution of their concerns.
For information that need to be updated due to legal reasons, such as change in civil status, guests will only be required to submit documents supporting such for manual processing of our agents. Requests may be submitted through https://bit.ly/CEBrequest
Travelers may also update their contact information and addresses multiple times as necessary, provided that they have not yet checked in for their flights.