To protect delivery riders and drivers, Senator Manuel “Lito” Lapid has filed a bill which seeks to establish a mandatory reimbursement scheme for cancellation of orders.
Lapid’s Senate Bill 1677 requires the service providers to establish a reimbursement scheme to cover the entire amount of money advances to purchase the items, in case of cancelation of confirmed orders.
He said reimbursements to the riders must be made by food and grocery delivery service providers within one (1) day from cancellation.
To facilitate collection against cancelling customers, the bill also requires the implementation of Know-Your-Customer (KYC) rules which will entail the submission and verification of proof of identity and residential address, subject to compliance with the Data Privacy Act of 2012.
For months now, since the COVID-19 pandemic, Lapid said most of the residents and workers are forced to stay at home and avoid crowded places that they usually visit such as restaurants and groceries.
To sustain the public’s need for food and household items, people now resort to delivery services wherein the delivery riders are the front-liners who take the daily risk of going out and ordering food or buying groceries and deliver them at the doorstep of their customers.