Globe services and assistance package for COVID-19 reaches P1.3 billion
This included support for Globe employees and vendor partners, services and promos, external fund-raising efforts, and monetary and in-kind donations. The bulk of the amount went to salaries and benefits which Globe continued to provide even to managed service partners and vendor employees to help ensure their safety, health, and well-being as well as that of their families. Globe currently holds weekly rapid antibody testing of all its frontliners and has contributed to the AC Health COVID-19 facility to accommodate its workforce and their families who may contract the virus. The company also provided food allowance, transportation, accommodation, insurance, and medical expense assistance to its critical skeletal workforce who kept back end operating systems, including the Globe network, fully-operational during the enhanced community quarantine. There were also numerous services and promos offered by Globe to assist both the government and its customers, ranging from toll-free hotlines and zero-rated access to select government websites and relevant apps, increased data allocation to customers, free unlimited WiFi services to hospitals, airports, and supermarkets, free or discounted access to work-from-home tools for businesses, free telehealth, and mental health services, free preloaded mobile phones for hospital and government frontliners, and free SMS broadcast, among others.
Globe likewise launched donation drives to help frontliners, hospitals, and relevant government and non-government organizations. Millions of pesos were raised to purchase rapid antibody testing kits and personal protective equipment including face shields and face masks.
For instance, KonsultaMD telehealth services are now offered both through calls and video for medical consultation anytime and anywhere. For financial inclusion, GCash has extended its services to cater not only to online payments but also providing better than bank rate savings and lending facilities all in the same app.