Unauthorized cash transfers sparked an outcry among GCash users on Saturday.
The e-wallet service however reported that by Sunday it “completed the necessary wallet adjustments to its affected users.”
The firm did not say however how many of its clients were affected by the glitch in its system.
The incidents, which occurred on November 9, involved the misuse of GCash’s “Send to Many” feature, allowing funds to be transferred without the usual security checks like one-time passwords (OTPs).
Users took to social media to express their frustrations, with some reporting losses of up to P38,000.
Many claimed they had not clicked on any suspicious links or received any one-time passwords during the incidents.
Among those impacted was actress Pokwang, who revealed that her account was emptied by around P85,000 through transactions sent to nearly 30 unregistered numbers.
As a response to the crisis, GCash has temporarily disabled the “Send to Many” feature and is working on wallet adjustments for those affected.
“Rest assured that customer accounts are safe, and customer account security will always be our top priority,” GCash said in a statment.
“Users are encouraged to reach out to the official GCash Help Center at https://help.gcash.com/hc/en-us, or via customer service chatbot Gigi on the GCash app by typing “I want to report a scam.” Users may also call the GCash hotline at 2882,” it said.
“We will continue to work with relevant law enforcement agencies to investigate these incidents, and we encourage our users to remain vigilant against scammers,” it added.
Editor’s Note: This is an updated article. Originally posted with the headline: “Missing funds from GCash glitch causes public outcry”
