The Bureau of Immigration (BI) has called on all agencies involved in airport operations to work together to resolve long lines and flight delays at the Ninoy Aquino International Airport (NAIA).
BI Commissioner Norman Tansingco issued the call amid reports of long lines at the immigration area, following the post-new year glitch at the country’s airports.
“All counters were manned, but the lines remained long. While passengers were processed expeditiously, more can be done to improve this,” he added.
Tansingco said the BI supports the decongestion of the NAIA and opening of new airports.
“As we open our borders, we should innovate in anticipation of the rebound of international tourism,” said Tansingco.
He bared that they have reached the maximum capacity of counters at the airport, and have even assigned two to four immigration officers in counters in certain terminals.
“It’s already a space problem. We can add so many officers, but if the space is limited, then there will still be lines,” he stated.
Tansingco also sought the cooperation of airlines by regulating the influx of passengers by proper scheduling.
“This is a joint concern that we must all address in all aspects,” said Tansingco. “We believe that by working together, this concern can be resolved,” he added.