THE Land Registration Authority, the country’s sole repository of land titles, was awarded the International Organization for Standardization certification for quality management system (ISO 9001:2008) last week.
The LRA was cited ISO for achieving operational efficiency with the successful implementation of documentation and records management, and enhancing customer satisfaction through continual improvement of its system and services.
The ISO 9001:2008 Certification is one of the widely accepted and globally recognized standards that enable organizations to link business objectives with operating effectiveness.
Companies that receive this certification have clear policies and demonstrate good planning, resource management and commitment to customers, according to ISO standards.
“We are truly honored to have earned this certification —a testament to LRA’s commitment to excellence and public service,” LRA OIC-Administrator Robert Nomar Leyretana said during the awarding ceremonies at Eastwood Richmonde Hotel.
The event gathered LRA employees and officials, including Deputy Administrator Ronald Ortille, Delfin HallareJr., president of Land Registration Systems, Inc., and Atty. Eulalio Diaz III, former LRA Administrator.
LRA’s compliance with the ISO international standards was assessed by AJA Registrars, an independent certification body that operates across a diverse range of industrial and commercial sectors.
The rigorous audit process included thorough interviews with all the departments of the LRA Central Office in Quezon City, as well as the 10 Registry of Deeds (RDs) in Quezon City, Manila, Parañaque City, Marikina City, Binangonan and Morong in Rizal, Lipa City, San Fernando City, Davao City, and Toledo City.
Investigations on policies, risk management and process controls were also conducted.
LRA’s policies and procedures successfully met all logical, process, physical and management controls to achieve compliance with the standard.
The ISO Certification serves as LRA’s overall strategy to ensure that its services comply with globally accepted standards and protocols.