Major local airlines in the Philippines are facing technical issues due to CrowdStrike, a technology provider, causing a global Microsoft system outage.
In a statement released on Friday, Cebu Pacific Air (CEB) advised its passengers that it is currently experiencing technical issues, reportedly related to technology provider CrowdStrike.
“The technical issue requires us to handle affected processes manually, potentially causing delays. We are working closely with our teams to mitigate disruptions to our operations and will provide regular updates as the situation progresses. We appreciate your patience and understanding,” the CEB management stated.
AirAsia Philippines came up with a separate statement, saying a global outage affecting Microsoft services has been confirmed by its partner, Navitaire.
It stated that the outage is causing unexpected rebooting of machines, leading to some operational disruptions related to check-in processes and navigating its AirAsia MOVE app.
Microsoft is currently investigating the issue and has escalated the matter internally while also seeking external assistance to manage the situation effectively.
“AirAsia Philippines is closely monitoring the situation and is in constant communication with Navitaire and Microsoft. Our top priority is to minimize any impact on our guests and ensure that all systems are restored to full functionality as soon as possible,” said AirAsia Communications and Public Affairs Head and First Officer Steve Dailisan.
Flag carrier Philippine Airlines, meanwhile, said its technical systems are “not affected” by the issue, according to PAL spokesperson Cielo Villaluna.
As this is a developing situation, the airline advised travelers to visit @flyairasiaph social media platforms and AirAsia newsroom and through their registered mobile phones and email accounts for timely flight updates.
Reports showed that the global tech outage, believed to have been caused by a flawed anti-viral update from US cyber security company CrowdStrike, has caused significant disruptions for some of the world’s largest companies.
The issues have severely impacted major global companies such as banks, airports, IT firms, and airlines.
