The Office of the President has commended the Department of Agrarian Reform (DAR) for its swift and 100-percent response and action to all 451 issues and concerns brought to its attention in 2022 under the government’s 8888 Citizens’ Complaint Center.
Bernadette Casinabe, director of the 8888 Citizens’ Complaint Center, conveyed her congratulatory message in a letter addressed to DAR Secretary Conrado Estrella III for a job well done.
“We are pleased to inform you that of the 451 citizens’ concerns referred to your office from Jan. 1, 2022 to Nov. 30, 2022, 451 tickets, or 100 percent were acted upon. We would like to commend your efforts in ensuring that all citizens’ concerns referred to your office are acted upon on time,” she said.
The complaint center was established in June 2007 to serve as a mechanism where citizens may report their complaints and grievances on acts of red tape, as defined under Republic Act 9485 or Anti-Red Tape Act as amended by RA 11032.
Estrella expressed his deep appreciation for the compliment and assured all the officials and staff of the 8888 Citizens’ Complaint Center and the public that DAR would continue to exert and exhaust all efforts in a timely manner to address issues and concerns affecting its clientele.
“We will continue to work harder to ensure that every issue and concern raised by the people relative to the DAR’s mandate will be addressed and acted upon timely and swiftly because we value people’s trust and confidence,” he said.