Drivers caught violating traffic rules can now file protests or complaints through the online filing platform of the Metropolitan Manila Development Authority (MMDA).
MMDA acting chairman Carlo Dimayuga III clarified however, that the online filing of contests is limited, for the time being, to physical traffic apprehensions.
He added those caught by the agency’s non-contact apprehension are not be covered by the scheme pending the final decision of the Supreme Court on the NCAP issue.
“The agency is continuously finding ways to improve its services through technology for the convenience of the public,” Dimayuga said.
The online form can be accessed through https://bit.ly/3J62YhH.
Those who have been given traffic citation tickets must fill up an online complaint form via Google form and upload necessary documents such as Unified Ordinance Violation Receipt (UOVR), driver’s license, and the vehicle’s Official Receipt/Certificate of Registration (OR/CR).
Within three working days, the MMDA – Traffic Adjudication Division (TAD), which is in charge of hearing complaints filed by contesting motorists who were apprehended for violating traffic laws, rules, and/or regulations and issued OVR by traffic enforcers, will contact the client for pre-processing of the contest. The pre-processing is the preliminary phase where TAD assesses the basis and/or merit of the complaint, as well as propriety of attachments.
After the pre-processing, should the client decide to pursue the contest, it will be scheduled for hearing after confirmation of the availability of the concerned parties (complainant, enforcer, and hearing officer).
Hearing will be conducted face-to-face to validate the submitted documents. The release of the resolution can be made either physically or via email, also upon the request of the complainant.
In case of unfavorable resolution, the complainant can physically file a motion for reconsideration (MR) addressed to the head of TAD and can likewise physically file an appeal addressed to the Office of the MMDA Chairman should there be an unfavorable resolution of the MR.
Protests can be filed from 8 a.m. – 5 p.m. Mondays to Fridays. Those who have been filed beyond 5 p.m. will be entertained on the next working day.
Through the online filing, there will be a decrease in exposure of both the complainant and the MMDA personnel in accordance with the prevailing health protocols. It will also lessen the instance of filing a contest with incomplete documents since there are required fields in the form.
The agency warned that uploading inappropriate documents or attachments would disqualify the client from further using the electronic platform. Should they wish to pursue their case, they have to proceed to the TAD office at the agency’s headquarters in Makati City.