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Friday, March 29, 2024

LTO chief tells IT contractor to improve, or quit

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Shape up or ship out.

Newly-installed Land Transportation Office (LTO) chief, Assistant Secretary Teofilo Guadiz III issued this warning as he looks at the possibility of replacing the agency’s current foreign information technology (IT) contractor due to alleged poor performance and involvement in a criminal case.

In a media interview during the 1st Regional Directors’ Conference in Quezon City, Guadiz said that he has received reports on the regular glitches of the Land Transportation Management System (LTMS), the LTO’s online portal developed by Dermalog, which has slowed down transactions in various LTO offices nationwide.

He cited mounting complaints about the slow processing of driver’s license applications, which takes up to a week from its previous turnaround time of only two hours. Most of these complaints were being shared via social media, which he said put the LTO in a bad light.

The LTO chief was also apprised about the qualified theft case filed against Dermalog by its local partner, the Verzontal Builders, Inc. at the Quezon City prosecutor’s office.

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Dermalog has partnered with Verzontal and two other companies, Holy Family Printing Corp., and Microgenesis Software, Inc. for the bidding of the P3.19-billion DOTr Road Transportation Infrastructure Project (LTO-Component A), which pertains to the LTMS.

Guadiz plans to meet with the officials of Dermalog next week to inquire into the IT contractor’s action plans to resolve the issues of LTMS, specifically the driver’s license application and motor vehicle registration systems.

Meanwhile, Guadiz has started calling on other eligible IT providers to participate in the possible bidding of the project on system automation to improve the services of the agency to the public.

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