Novotel Manila Araneta City has put in place additional health and safety procedures at par with the most stringent standards globally in an effort to protect the well-being of its staff, guests and partners.
In accordance with ALLSAFE, one of the strictest safety standards in the hospitality industry worldwide, the hotel has appointed its ALLSAFE Officer, Therese Galindo, to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
“With the ALLSAFE label certification, we are confident in carrying out our duties and responsibilities whilst providing reassurance to our guests as we all welcome the new normal of travel," Galindo said.
The ALLSAFE label certification is a global label created by Accor and vetted by Bureau Veritas, with a set of elevated standards and protocols underpinned by adherence to local laws and regulations.
The label has numerous processes and procedures to be implemented falling under 16 main fundamentals: (1) an ALLSAFE Officer available at every hotel 24/7, (2) masks and sanitizers available for team members, (3) safety and hygiene training for staff across all areas of the business, (4) reinforced cleaning in public areas, especially in high-touch areas, (5) reinforced cleaning in back-of-house areas of hotel, (6) extra room disinfection, (7) reinforced food safety procedures, (8) regular health checks for team members, (9) social distancing in all common areas, (10) contactless payment and check-in/check-out where possible, (11) safe room service at no additional cost where restaurants are not open, (12) guest temperature screening, (13) masks and sanitizers available for guests, (14) sanitizer in key public areas, (15) guest access to medical professionals at no cost 24/7, and (16) a customer hotline to prepare the stay of our guests.
“We know that our guests are keen to get back to travel – and we want to be sure we are ready to welcome them in a safe and hygienic environment. ALLSAFE will provide a level of confidence, trust and reassurance to our guests that we are committed to upholding the highest levels of hygiene," said Mike Brown, Accor Area General Manager for Philippines Midscale Economy hotels and General Manager of Novotel Manila Araneta City.
“We believe that the long-term future of travel is bright – our passion for travel, exploration of new destinations and the chance to meet people from other cultures will always be at the core of who we are. The health, safety and well-being of our staff, guests and partners will be our top priority as the Philippines progressively relaxes its lockdown measures," Brown added.
With the easing of travel restrictions, and as more places across the country transition to the more relaxed modified general community quarantine, the hotel anticipates the reopening of its doors to welcome guests and make them feel ALLSAFE to stay, ALLSAFE to dine and ALLSAFE to meet and celebrate at Novotel Manila.