To help protect the health of its customers and store teams whose safety is a top priority, the Jollibee Group has designated Hygiene Ambassadors in the stores nationwide of Jollibee, Chowking, Mang Inasal, Greenwich, Burger King, Red Ribbon, Panda Express, and PHO24.
These Hygiene Ambassadors are dedicated team members in each branch who help ensure the store’s stricter compliance with the intensified safety measures that the Jollibee Group has implemented following the guidelines issued by the Department of Trade and Industry (DTI).
“Employee and customer safety have always been a top priority as reflected by the stringent safety standards that our brands have set up all these years,” said Joseph Tanbuntiong, Country Business Group (CBG) Head for Philippines. “We have tightened our safety standards even further in alignment with government-mandated protocols.”
“We also continuously study and benchmark with global experts on how to improve safety in all our stores even further,” Tanbuntiong added. “As we welcome our customers back to our stores, we would like them to not only see, but also experience our intensified safety measures with the help of our Hygiene Ambassadors.”
The Hygiene Ambassadors will monitor and guide dine-in customers in following the government-mandated safety standards such as undergoing temperature check before entry, proper wearing of face masks, filling out of health declaration forms, using the disinfecting mat before entry, and observing physical distancing inside the store.
Customer Feedback
Renato dela Cruz, a Burger King customer from Iloilo, has noticed the strict protocols. “Very good implementation of social distancing. Alam namin na safe kami dito dahil mula pa lang sa entrance kinukunan na kami ng temperature tapos nakita rin namin na sinanitize ang table and chair. Masarap kumain ‘pag alam mong safe,” dela Cruz remarked.
Jhuriz Benito of Tagbilaran City, Bohol took note of the consistency of the measures by Greenwich: “I feel comfortable and safe. Greenwich store is really consistent in cleaning and sanitation, making us feel at ease while dining in.”
Mary Joy Garcia of Batangas is also appreciative of Chowking’s efforts: “They observe proper social distancing. The staff wears face masks and face shields. Their tables and chairs are well disinfected and sanitized before and after use. Overall, the store is clean, well disinfected, and sanitized.”
Intensified Safety Measures
On top of these measures, the Jollibee Group has also limited the number of people allowed in every store at a time based on the seating capacity prescribed by the dine-in safety protocols of DTI and the IATF.
The Jollibee Group has also provided store teams with their personal protective equipment (PPE) and free vitamin supplements to help keep them healthy while on duty. Store teams are required to have their temperature checks taken before, during, and after duty; wash their hands every hour; and sanitize their hands every 30 minutes and before and after handling food.
Apart from tightening its safety standards for food preparation and handling even further, the Jollibee Group has also intensified its sanitation protocols by cleaning and sanitizing its stores every 30 minutes, especially high-touch objects including doors, door handles, and fixtures. Handwashing areas and sanitizers have also been made available for customers. Hygiene Ambassadors also help ensure that these store protocols and properly executed.
Stores of the Jollibee Group brands have visual cues in place to maintain physical distancing when queuing and marked tables that are not available for use. Stores also practice no-touch transactions by setting up cash containers on counters where customers could put their money when paying for their orders, whether for in-store, delivery, or drive-thru. Customers may also pay using HappyPlus card, PayMaya, and debit and credit cards.