Stories of hope and success offer a much-needed glimmer of light on dark days.
Offering a slice of positivity, a global company highlights the tales of some of its employees in a three-part anthology series.
Teleperformance’s TP Anthology consists of three episodes titled “Homecoming,” “Pangarap,” and “Unbroken” which feature stories of resilience, dreams coming true, and finding one’s true home.
“TP Anthology: Homecoming” is about the coming home story of Frances Eileen Ancheta, currently a center manager at Teleperformance Aura site.
While working in a different company for five months after leaving Teleperformance during her seventh year, she was asked by her former leader if she wanted to come back.
“I was tapped by my former EVP and I felt like it was because he trusted me that much for him to reach out to me and say ‘we would love to have you back with us,’” she shared.
Ancheta decided then and there to return to the place she has always called home.
Ancheta has been with the company for 10 years now.
“At Teleperformance, I can be as passionate as I want to be, and seeing my team be as passionate as I am helps me do my job a lot better. It’s not about the company as a company, it’s about the entire organization and the people that I work with. That’s what makes it feel like home.”
Meanwhile, perseverance in pursuing one’s dream is the theme in “TP Anthology: Pangarap.” This episode chronicles the journey of Emerson Balagtas, who was part of the housekeeping staff at Teleperformance for eight years before he became a customer service representative at its EDSA Greenfield site today.
With the help of leaders and other customer service representatives, he learned, studied, and eventually applied to become an agent—a dream he once thought was unattainable.
“The managers motivate us, and the trainers and supervisors are always there to guide us in the correct path. Here at Teleperformance, they support career growth. They treat employees as family,” Balagtas shared.
The final episode, “TP Anthology: Unbroken,” is the inspiring story of Nina Kristine Abad, a director for client services at Teleperformance Ayala site, who has been with the company for 15 years.
Abad went through a life-changing accident during her vacation abroad that resulted in the amputation of her leg. Her confidence was shaken; she even worried that she might lose her job because of this disability.
With the support of the company, both during and after her recovery stage, Abad was able to regain her confidence and learn to be an even better and stronger leader.
“Regardless of my disabilities, whenever I apply for positions, face clients, conduct a workshop, or implement a new program, they see my skills, experience, and knowledge, and not my physical disability, appearance, nor background,” enthused Abad.