With its 50-year presence in Southeast Asia playing a major role in its growth across the Asia Pacific region, Hilton International has been experiencing unprecedented revenue growth these past years. The chain operates 43 hotels, with a total of almost 13,000 rooms spread over nine countries—Indonesia, Malaysia, Maldives, Myanmar, the Philippines, Singapore, Sri Lanka, Thailand, and Vietnam.
This is why Paul Hutton, vice president of operations in Southeast Asia, sees to it that the hotels in this area are always updated with the latest enhancements in service procedures and amenities, towards further strengthening their presence in these locations.
As hotel guests become increasingly discerning in their preferences and demands, Hilton International finds the need to continuously explore new ways to cater to them, towards remaining relevant.
Now, more than ever, safety has emerged as the top concern for travelers who have become more conscious of heightened cleaning and hygiene practices. In this COVID-19 environment, consumers will naturally go for accommodations and venues that ensure their well-being.
This reinforces the need to provide guests the assurance and peace of mind when they stay at any Hilton property. To meet these new expectations, the hotel chain has rolled out new, stringent hygiene and safety standards addressing cleanliness, safety, and flexibility for guests’ stay and for in-house events, in light of the current pandemic.
Hilton’s “EventReady with CleanStay” offers a solution to event planners with upgraded cleanliness and customer service standards.
This new innovation was recently unveiled in Hilton’s de luxe property here in the country, the Conrad Manila, which has now fully implemented this program.
The EventReady with CleanStay program provides curated solutions for every step of the event planning process, from redesigned event spaces and innovative technology resources, to inspiring food and beverage presentations. Conrad Manila’s incoming general manager Linda Pecoraro illustrated, to a select group of friends, what guests can expect during their stay at the hotel, at every key touch-point, from pre-arrival through check-out.
A walk-through was conducted, including breaking the EventReady with CleanStay seal of the function room on display, indicating that before an event starts, planners have the chance to review and approve the cleanliness of the space, according to Hilton International’s established global standards.
With this innovative approach to customer service, Conrad Manila can now assure their guests of a worry-free and memorable stay, while MICE planners can easily promise safe, seamless, and productive meetings or events in the hotel.
Incidentally, Conrad Manila recently ushered in the Christmas season with the ceremonial lighting of its beautiful tree, with its incandescent blue lights glowing across the hotel’s massive lobby. The event highlighted the start of the hotel’s luxurious dining, rooms, and spa offerings which the local bon vivants have been scampering for.
Guests of honor at the tree-lighting ceremony were Foreign Affairs Secretary Teodoro Locsin, Jr., Pasay City Congressman Antonio Calixto, Pasay City Mayor Imelda Rubiano, Australian Ambassador Steven Robinson, Italian Ambassador Giorgio Guglielmino, SM Hotel and Conventions president Elizabeth Sy, and SM Hotels and Conventions executive vice president Peggy Angeles.
With the EventReady with CleanStay program in place and its festive Holiday offerings rocking the local scene, Conrad Manila has paved the way for us all to have a joyful Christmas!
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