As Tim Hortons reopened its selected branches in Metro Manila and Laguna for dine-in services on June 15, the coffee chain has implemented measures to ensure customers and staff members’ safety.
In compliance with the regulations of the Department of Trade and Industry and Inter-Agency Task Force on Emerging Infectious Diseases, Tim Hortons requires all of its guests to undergo a temperature check and accomplish a health declaration form if they wish to dine-in. Also accessible via QR code to minimize contact, guests must accomplish the form at the entrance of the store to certify that they meet the necessary health requirements before they are allowed entry.
Aside from the provision of proper personal protective equipment and requirement to wear them at all times, all staff manning the stores have been tested for COVID-19 and yielded negative results.
“We are more than ready and looking forward to welcoming guests who wish to dine-in with us once again. All of our staff are well-equipped with the proper training and equipment and our stores are in compliance with sanitation measures to ensure everyone’s safety,” says Tim Hortons Philippines president and chief executive Rickie Yap.
Enhanced front of house cleaning procedures and reduced contact guidelines are mandatory in all stores to keep customers safe and comfortable. Orders are taken and served within a one-meter distance between staff and customers to reinforce social distancing.
Payment trays are also in place for dine-in, take-out, and drive-thru transactions. Thorough and immediate sanitation is done in high contact areas such as POS screens, dining tables and chairs, door handles, pin pads, and cash drawers after every use.