Local coffeehouse chain Bo’s Coffee rolls out safety and sanitary measures as it slowly reopens its doors to the public.
While the brand serves its customers through delivery and pick-up in few select locations, Bo’s Coffee is also preparing for operations when more outlets reopen and dining guests will be allowed in stores, introducing its COVID-19 safety plan to ensure safety of customers and employees.
Among its current efforts are providing sanitation stations which include foot baths or sanitation mats that will be used by customers and team members to sanitize their shoes before entering the store, an automatic hand sanitizer dispenser at the entrance, hand sanitizers at the cashier and bar areas, and temperature checks before entering.
Bo’s Coffee said air conditioning units and air vents in stores will be thoroughly sanitized and cleaned at least once a week to reduce chances of air contamination. In addition, store team members are also required to wear face masks at all times.
Initially, most stores will be open only for entryway service, delivery, pick-up, take-out, and curbside pick-up. Stores that will be open for dine-in service will have their seating capacity lessen by half to maintain social distancing. There will be markers on the floor to indicate the proper distance between customers who are in line to order.
Contactless service is being strictly implemented during this time, and customers are strongly encouraged to use Bo’s Coffee Order Ahead via Messenger platform for seamless ordering and cashless payment.
All electronic payments are accepted at Bo’s Coffee. Customers paying via credit card will be asked to personally slot in their card in the terminal. In addition, there will be cash trays provided for cash transactions to avoid direct contact between cashier and customer.
Online order and delivery is available through foodpanda, LalaFood, and soon GrabFood.
While Bo’s Coffee has strongly supported the movement on reducing single-use plastic, the safety of customers is now of higher importance, thus points of contact are minimized with the use of disposable packaging. Use of ceramic wares and personal tumblers will meanwhile be discontinued.
Further, condiments will be removed from the condiments station to minimize handling by multiple people. Condiments will be instead given by the barista together with the beverage order.
Some of the measures being implemented are daily body temperature checks of each store personnel at the start of each shift, clothes and shoes sanitation of each employee upon arrival at the store, and wearing of personal protective equipment such as face masks, face shields, and gloves, among other things.
Team members are also required to follow strict cleaning and sanitation procedure during pre-opening and post-closing of the store. While in operation, all points of contact and areas touched by customers and team members will be cleaned and sanitized regularly.
Since the washroom is considered a hotspot, it will be kept locked, but customers may ask the store team member to open it should they need to use it. It will be sanitized after every use.
The reopening of Bo’s Coffee stores will be based on the national government’s guidelines on which areas are under ECQ (enhanced community quarantine) or GCQ (general community quarantine).
“Things will be very different with our stores now putting more emphasis on providing a safe and sanitary experience to both customers and team members,” said Bo’s Coffee chief executive officer Steve D. Benitez. “But the one thing that will be the same is we will strive to provide our customers the best Philippine CoffeeBo’s Coffee experience whether in the comfort of their homes or in our stores.”
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