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Friday, March 29, 2024

Davao Region professionalizes hospitality sector

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Department of Tourism Region XI, in collaboration with Asia World Hospitality-American Hotel and Lodging Educational Institute, conducted two workshops for 60 participants from the key areas of guest service and lodging security, in a bid to professionalize its hospitality sector.

DoT-Region XI, with the support of regional director Antonio Fernando Blanco, hosted a Certified Guest Service Professionals workshop at Malagos Garden Resort.

AWH conducted the Certified Guest Service Professionals workshop for 30 participants from different hotels, resorts, and spas. Marjorie Lucero-Antonio, former UP Asian Institute of Tourism professor, facilitated the said workshop. The CGSP is a comprehensive program designed to equip guest service professionals with the skills to effectively engage with their guests.

The other 30 participants, consisting of hotel owners, heads of security, public safety officers, tour guides, and hotel managers, among others, went through the Certified Lodging Security workshop. Ret. Col. Job Nolan Antonio, former president of FBI National Academy Associations, conducted the workshop.

While a relatively safe region, Davao has long been included in the tourism alerts of foreign countries, restricting visits to the area and further reducing tourism revenues. 

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The service professionalization initiative of Davao is designed to tap into the human resource potential of the region, elevating its service industry to become world class. This is also aligned with the region’s aggressive tourism promotions strategy, ensuring that a host of trained service-oriented professionals from the hospitality sector can contribute to the economy and sustain the tourism industry. 

In September 2017, the DoT in Davao and nine program beneficiaries signed a memorandum of agreement that seeks to upgrade the tourism industry through the Tourism Industry Skills Program. “‹

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