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SM Marilao unveils ‘Buddy’ chatbot app

Chatbot may sound like a science fiction. But when social isolation and distancing became the new norm, chatbot is one of the dependable solutions to connect to customers and ensure easy, safe and efficient shopping.

With this in mind, SM City Marilao introduces “SM Buddy”, a chat bot and virtual mall guide that provides accessible and personalized shopping experience to customers. 

This Facebook Messenger bot answers queries, gives relevant recommendations and provides support any time of the day. Because social media is the digital platform we use on a daily basis, shoppers may visit SM City Marilao page on facebook and select “Message Us” option to chat with SM Buddy.

“SM City Marilao rolled out SM Buddy to continue to connect with our shoppers while attending to their shopping needs any time and on any device,” says SM City Marilao Mall Manager Emmanuel Gatmaitan.

Providing helpful, fun, and unique experiences for shoppers; SM Buddy gives immediate insight on take-out, pick-up and delivery services, online events, games, catalogue and special deals that SM City Marilao offers. It also assists shoppers in making reservations, appointments and eases ordering through a simple chat-to-order process.

“Shoppers can get instant access to helpful information and updates right in their messengers. This will help them to stay safe while providing them accessible and personalized shopping experience,” said SM City Marilao Assistant Mall Manager Janette Aguilera.

With SM Buddy, SM City Marilao continues to provide smart and efficient solutions as it ushers new era of customer experience. For more information follow SM City Marilao on Facebook and Instagram,

Topics: SM City Marilao , chatbot , SM Buddy
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