Meralco subsidiary launches RED Fiber broadband service to provide customers more choices

Radius Telecoms, a 100-percent subsidiary of Manila Electric Co., said it is launching its latest fiber broadband service, RED Fiber, in response to the overwhelming need of Filipinos for better internet service.

Radius Telecom said since its launch in November 2020, RED Fiber proved to be a game changer as it maintained its progressive approach as the “broadband of choices” in Greater Metro Manila, CALABARZON and parts of Central Luzon.

“Certain areas are implementing granular lockdowns brought about by this global health crisis. Having a grand product launch doesn’t feel right at the moment. But at the same time, we want to continue creating ways to serve our customers safely and efficiently. That is why we launched RED Fiber online”•to provide ease of transaction for our customers,” said Radius Telecoms president and chief executive Exequiel Delgado.

The online portal facilitates the speedy processing of new subscriber applications. Customers can check the availability of RED Fiber’s service in any residential area. Upon approval of the application, the fiber internet service can be installed within 48 hours.

Radius Telecoms also signed a partnership with Cignal TV, a leading payTV provider, to launch dual-play plans, giving consumers unlimited fiber internet with premium channels.

The company said its superior internet network ensures 90-percent service reliability and 33-percent minimum speed for fiber internet home plans. This kind of service level commitment was previously limited to business customers.

“It is high time for internet home users to get acquainted with a broadband provider that commits a service level agreement. At RED Fiber, we will work hard to deliver this SLA consistently,” Delgado said.

He said being a market newbie had not deterred RED Fiber from living up to its promise to provide fast, reliable and affordable internet service and entertainment.

RED Fiber plans start at P1,699 per month inclusive of a 20-Mbps connection bundled with IPTV from Cignal TV. It said for a limited time, customers may avail of its introductory offer of a total of three-months free monthly service fee with the option to double the bandwidth for 30 days and get the highest TV plan free also for the first three months.

“Prospective customers will need to prepare soft copies of their valid ID and proof of billing, and note their Meralco customer account number for the real-time application review. Our 24×7 customer care team will then initiate a chat in our portal to update them on the progress of their application,” said Radius business unit head for consumer and SME segments Jessica Bragas.

“In case we are not yet available in their location, we still encourage applicants to register their contact information and installation address, so they will be notified once their address becomes serviceable by RED Fiber,” Bragas said.