PLDT Inc. and wireless subsidiary Smart Communications Inc. encouraged their subscribers to use their expanded digital payment channels and online billing services, not only because these are more convenient and safe during the COVID-19 pandemic, but also because these processes are more environment-friendly.
The shift to paperless transactions is already underway as customer payments via digital channels have jumped three-fold compared to last year, particularly after many parts of the country were placed under quarantine in mid-March of this year.
“The health and safety of our customers are our priority. By using our online payment channels, our customers do not have to physically go to our stores to pay their bill. It saves them time, money, and at the same time, protects them from possible exposure to COVID-19,” said Jane Basas, senior vice president and head of consumer wireless business at Smart.
“There’s a bonus. Online payments are greener,” she said.