Business process outsourcing provider Iqor (Philippines) Inc. is expanding operations in the Philippines by increasing the local talent pool in 2022.
Iqor Philippines senior vice president and general manager for digital and emerging technology Tod Hoddinott said while other industries were having difficulties during the pandemic, Iqor, like any other BPO company, managed to survive and increase manpower as demand for BPO services surged.
“In fact, we grew during this period of time. We hired more capable people and we provided opportunities to those who have lost their jobs,” he said in a webinar Wednesday.
Iqor expanded its headcount by 20 percent in 2021, representing an additional 5,000 jobs.
“For 2022, expect us to ramp up our hiring efforts for premier telco accounts in Iloilo alone and we still have other accounts with vacancies to fill. We have our seasonal, retail and financial programs and that’s many jobs to be filled-in,” said Iqor director for recruitment for Visayas and Mindanao Roselle Lao.
The company’s satellite office in Iloilo, a next wave city for BPO services, expanded its operations by hiring 4,000 BPO agents, despite the 20 months of continuous lockdown.
Hoddinot said the firm was reviewing various geographies where it could also expand in the Philippines.
“We will continue to push the Philippines as a world-class destination for BPO work, wherever that maybe appropriate to our customers,” he said.
The BPO firm said that by end-2022, it is expecting to have efficiently buffed-up its Philippine operations by opening at least 6,000 new jobs nationwide as it expands its coverage that may soon include satellite operations from Leyte.
Iqor now employs more than 30,000 Filipino BPO agents.