Citi Philippines on Monday assured customers that business operations and offices will continue to operate normally despite announcements that Citi will exit from consumer franchises in 13 markets, including the Philippines.
“We would like to convey to all credit card, bank account holders, and our customers in investments and loans that all our existing products and services will continue normally and there will be no change in our high level of service,” said Citi Philippines consumer business head Manoj Varma.
All branches, ATMs, call centers and offices, will continue to operate and customers can continue to conduct transactions or service inquiries through the Citi mobile app, Citibank Online, and Citiphone, the bank said.
“This will remain the case until we notify customers of any changes,” it said.
“There is no immediate change to our operations, and no immediate impact to our colleagues as a result of this announcement. We will continue to serve our clients with the same dedication and focus on service excellence as we do today,” said Citi Philippines chief executive Aftab Ahmed.
Citibank in the Philippines remains profitable and well-capitalized, with capital ratios exceeding required regulatory requirements, it said.