Sitel Group, a global leader in end-to-end customer experience products and solutions, announced the appointment of Pamela Donato, a veteran HR executive and BPO professional, as its new vice president for human resources for the Philippines, and Australia and New Zealand.
Donato brings with her over 20 years of HR experience. She has led the HR and organizational development of top financial and business process outsourcing companies in the Philippines. The breadth and depth of her experience have provided her with a wide perspective and insight into HR best practices, policymaking, stakeholder management and strategy development and execution.
Prior to joining Sitel Philippines, Donato was the regional HR lead for a leading BPO covering the Philippines and Malaysia. She is also currently an officer of the HR Council of the Contact Center Association of the Philippines.
“I’m thrilled to be joining Sitel Group,” Donato said. “The company is doing incredible things and there is still tremendous potential. I look forward to being an empowering leader and working with the amazing teams at Sitel Philippines to further develop our end-to-end HR initiatives and implement strategies focused on employee engagement, training and development and inclusion and diversity.”