Conglomerate Alliance Global Group Inc. is accelerating digitalization efforts across businesses to catch up to changing customer behavior.
AGI chief executive Kevin Tan said digitalization efforts would cover all businesses including real estate, leisure, entertainment and hospitality, liquor manufacturing, quick service restaurants and infrastructure.
“This pandemic is accelerating our digitalization efforts across our businesses. These involve investments in e-commerce applications, interactive customer service management, and contactless online transactions, among others. This should help us navigate the business environment and provide our customers with the enhanced services they need under the new realty,” Tan said.
Tan said that with the digital strategy in place, the group was poised to hurdle the challenges brought about by the coronavirus pandemic.
AGI reported a net income of P27.1 billion in 2019, up 15 percent from P23.7 billion in 2018.