Technology and imaging leader Ricoh Philippines Inc. embraces robotic process automation to speed up its work processes and reduce human errors.
Through its strategic partnership with Monstarlab Philippines, Ricoh will utilize the tech’s firm product called Rax Editor, a robotic process automation tool that allows users to automate manual processes flawlessly across different applications and environments through assisted automation (interaction between people and its virtual agents is required) or unassisted automation (no human control is needed).
RAX Editor is specifically targeting to improve Ricoh’s billing cycle which includes meter billing, finance lease billing, product and service billing, sales order billing and delivery receipt printing. Automating the billing cycle means less overtime for employees and opportunity to do more valuable work rather than tedious repetitive work.
“Some parts of our operation have to put in a lot of overtime in order to get things done. This is especially true in our accounting department where some processes are not fully automated by our ERP. With RPA, we can automate manual and repetitive processes. We expect this to allow our employees to spend more time doing analytical work or communicating with our client,” said Ricoh Philippines president and CEO Eric Sulit.