The Bureau of Customs said over the weekend it achieved its 2020 goal of fully automating its frontline transactions amid the ongoing global health crisis.
Customs Commissioner Rey Leonardo Guerrero said in a report to Finance Secretary Carlos Dominguez III the BOC had 100-percent accomplishment rate on fully automating its frontline services by allowing the online submission of documents through its Customer Care Portal System, upgrading its electronic-to-mobile system to computerize manual processes and accepting online payment options like PayMaya.
“The E2M upgrade is continuously being developed, but critical modules are already being deployed in various ports, online payment through PayMaya was established and on-line submission of documents is now integrated via the Customer Care Portal. Likewise, all deliverables for our priority program on improving our risk management system were also achieved on time,” he said.
The BOC also achieved 100-percent completion of its target to improve risk management processes in 2020 by utilizing an electronic Cargo Targeting System, enhancing cargo selectivity system and rolling out a new, user-friendly Universal Risk Management System, Guerrero said.