Alorica, a leading provider of customer experience solutions to the US market, said it plans to hire 10,000 Filipinos to serve its fast growing client base and internal global support requirements.
The announcement came during the inauguration of Alorica’s newest site in Makati City called The Alorica Center, and less than a year after the acquisition of a competitor.
The state-of-the-art commercial office space features inspiring work spaces for the company’s growing workforce in the Philippines, which now totals more than 35,000 team members.
“After acquiring a competitor and integrating them into their business, most companies don’t experience immediate growth,” said Bong Borja, Asia region president for Alorica.
“That’s not our case. Alorica has been earning more business from our clients, and adding new clients. To meet the increased demand for our customer engagement experts, we need to expand rapidly here in the Philippines,” said Borja.
He said 70 percent of the company’s supervisors, managers, directors and vice presidents began their careers with Alorica in customer engagement roles.
“As a people-centric business, we invest heavily in training every team member and developing the future leaders of our business right here in the Philippines,” he said.
Headquartered in Irvine, California, Alorica is expanding its global workforce, which is located in 150 locations across five continents in 16 countries.
The company built The Alorica Center with open and collaborative workspaces in recognition of employees’ value.
The 12-story Alorica Center in Makati City features modernized staff workspaces, applicant and employee lounges, collaboration areas, training rooms, interview and conference rooms and recreational spaces such as a fitness gym, a spacious cafeteria with various food options, full-service clinic, huddle areas, sleeping quarters and parking.
The Alorica Center is a 58,000-square-foot property leased in collaboration with prime real estate property developer Majalco Inc. and top real estate brokerage firm Leechiu Property Consultants Inc.
Alorica now operates 12 customer engagement centers in Metro Manila and five sites in Clark, Lipa, Cebu, Laoag and Davao.