GSIS retains ISO certification amid pandemic

State pension fund Government Service Insurance System said Tuesday it maintained the  International Organization for Standardization  9001:2015 certification of its major  processes after the remote surveillance audit on Nov. 4.

TUV Rheinland Philippines Inc., one of the leading third-party ISO certifying bodies in the country, recommended the ISO recertification of the following major GSIS processes immediately following the whole-day remote audit:  loans, membership administration, maturity claims, funeral benefit claims,  motor vehicle claim, data center facilities management and marketing of non-life insurance.

It was the first virtual ISO audit conducted in GSIS since the pension fund’s bid for ISO certification in 2015.

“Managing to sustain an ISO certification in the face of a life-changing pandemic is a remarkable achievement.  And doing it consistently for six years is no longer a mere act but a way of life.  This means that through the years, the men and women of  GSIS have maintained world-class service and professionalism despite the difficulties and uncertainties of the times. I am truly proud of the GSIS Team’s unwavering commitment and dedication,“  GSIS president and general manager Rolando Ledesma Macasaet said.

GSIS initially obtained its first ISO certification in 2015 when the certifying body conferred the ISO  9001:2008 for the pension fund’s quality management system  on loans processing. In 2016, GSIS  gained ISO recertification for its loans processing system  under  the updated version, ISO 9001:2015.

In the same year, the scope of certification was expanded  to include membership administration. The two processes were recertified in 2017 when maturity claims and motor vehicle claims processing were included for the first time.

By 2018, all four processes, plus the data center facilities management, were certified.  Funeral benefit and marketing of non-life insurance were the latest processes to be ISO-certified in 2019.

“We assure our members and pensioners that we will cultivate the culture of excellence that we have nourished for several years and use it to  adapt to the future challenges ahead with their welfare as our key priority,” Macasaet said. 

Topics: GSIS , ISO , certification , TUV Rheinland , Rolando Ledesma Macasaet
COMMENT DISCLAIMER: Reader comments posted on this Web site are not in any way endorsed by Manila Standard. Comments are views by readers who exercise their right to free expression and they do not necessarily represent or reflect the position or viewpoint of While reserving this publication’s right to delete comments that are deemed offensive, indecent or inconsistent with Manila Standard editorial standards, Manila Standard may not be held liable for any false information posted by readers in this comments section.