Australian BPO firm investing P1.6b

OOSM Solutions, an Australian business process outsourcing company, is investing P1.6 billion over the next four years to expand operations in four provinces in the Philippines.

“We are excited at the prospects of expanding further our operations in the Philippines, given the success we experienced during our first year. We will definitely look forward to opening more sites here,” Linda Salud-Margon, chief executive of OOSM, told reporters.

The company operates 75 seats in its Makati office. 

OOSM, which is a part of the LSM BPO group in Australia, said it was planning to expand in Cavite, Batangas, Dumagauete and Palawan in the next four years. 

Australian business process outsourcing company OOSM Solution celebrates its first year of operations in the Philippines.  Shown during a news briefing at BTTC Centre in San Juan, Metro Manila are (from left) OOSM Solutions IT director Randel Gonzales, business development manager Jayghee Gayo, human resources director Maricelle Gayo and chief executive Linda Salud Margon. Lino Santos
Salud-Margon said her company would spend P400 million to build a BPO facility in Dasmariñas, Cavite which was expected to be operational by next year. 

She said the facility would have a capacity of 3,000 seats.  Of the total seats, 500 would be allocated for persons with disabilities.

“Our passion, commitment, professionalism and dedication are among the reasons that catapulted us toward success during our first year, and we are looking forward to accomplish more with the proper training, skills and expertise that are necessary to get the job done,” Margon said. 

OOSM was established to help small and medium-sized enterprises in Australia and New Zealand to achieve growth and maintain their businesses by offering tailor-fitted services targeted to meet clients’ rigorous demand. 

“OOSM lives by its core values of delivering quality service at all times while assuring confidentiality and promising cost efficiency, which truly delighted our clients not only in Australia and New Zealand but also in other parts of the world,” Salud-Margon said. 

She said the formula to OOSM’s success was in its systematic approach to providing the best solution for clients’ business needs, starting with efficient data gathering, meticulous planning and effective manpower mobilization until the final delivery

Among the services offered by OOSM are back office and secretarial services, transcription, accounting and bookkeeping, digital marketing and graphic design, customer support and other high-value offerings such as architectural consultancy and research and studies.

Topics: Australian BPO firm , OOSM Solutions , business process outsourcing
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