Philippine Airlines (PAL) has been named a Four Star Major Airline for 2025 by the Airline Passenger Experience Association (APEX) based on verified passenger feedback.
The APEX award places PAL among top global carriers recognized for consistently delivering excellence across critical touchpoints, including cabin comfort, cleanliness, food and beverage, inflight entertainment and connectivity.
APEX determines its ratings based on verified feedback compiled in partnership with TripIt from Concur, covering more than one million flights annually across over 600 airlines.
“Being recognized by APEX, the world’s leading airline industry association, is a significant milestone for Philippine Airlines,” Carlos Luis Fernandez, PAL executive vice president and chief operating officer, said in a statement.
“We remain steadfast in sustaining the highest standards of service for the welfare of the passengers we serve across our global network,” he said.
The award adds to the airline’s recent accolades, which include a 2024 Flyers’ Choice Award as the second most preferred airline in Southeast Asia, a 2023 LinkedIn Talent Award for Best Employer Brand, and being named the number one On-time Airline in the Asia Pacific region by Cirium in August 2024.
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