St. Luke’s Medical Center tapped Converge ICT Solutions Inc. to elevate patient core and guest experience at the country’s premier hospital.
“True to our motto to take leaps in innovation and drive technological advancement, Converge is proud to debut the FTTR [fiber to the room] technology and Converge Content+ in the Philippines foremost hospital, St. Luke’s Medical Center,” said Converge chief executive and co-founder Dennis Anthony Uy.
Uy said that with their focus on patient-centered care and mission for excellent digital experiences, the partnership would set the standard for patient hospitality in the healthcare industry.
“At St. Luke’s, we constantly seek innovative ways to improve patient care,” said Dr. Dennis Serrano, St. Luke’s president and chief executive.
”We are revolutionizing the patient experience with this in-room digital concierge powered by Converge, a first for Philippine hospitals. This innovative system provides patients easy access to essential services, allowing them to focus on their recovery and enhancing their overall healthcare experience at St. Luke’s,” he said.
The digital solution assures seamless and “smart “ patient experience in every stay at the medical institution. This is in recognition of the fact that, increasingly, hospitality is becoming a focus of healthcare institutions; ensuring a pleasing and healing environment is becoming a priority for hospitals that want to go the extra mile.
The FTTR solution was deployed to over 400 rooms in St. Luke’s Medical Center, BGC and nearly 400 rooms in SLMC in Quezon City are underway for activation. This is in addition to the high-capacity, seamless Wi-fi provided by Converge in all the common areas of both hospitals.
Patients can seamlessly access eHealth records, entertainment, billing and interactive features via Smart TV from the comfort of their hospital room.
Converge, demonstrating its expertise beyond broadband connectivity and into software-driven digital solutions, launched Converge Content+ in 2024. The enterprise, internet-based TV solution is specifically designed for the hospitality industry.
Converge also is set to expand its suite of enterprise and wholesale products this year as it simultaneously links up with technology partners to bring more innovative solutions to Philippine businesses.