The Intellectual Property Office of the Philippines (IPOPHL) said Friday it earned its 12th consecutive ISO 9001:2015 certification, showcasing its commitment to delivering quality public service.
“Our ISO certification reflects a continued legacy of excellence that began in 2012, when IPOPHL first received ISO accreditation. Today, our ongoing efforts to improve across all our bureaus and offices are recognized not only in terms of documented processes but also in the tangible outcomes experienced by the Filipino people and our clients,” said IPOPHL director-general Rowel Barba.
The certification, issued by SOCOTEC Certification Philippines Inc., covers a wide range of IPOPHL’s quality management processes related to its mandate of granting patents, registering utility models, industrial designs, and trademarks and recording copyrighted works.
IPOPHL said it achieved zero non-conformities and received seven commendations that included consistently high customer satisfaction in the sampled areas, as well as its digitalization initiatives, which enhance efficiency and contribute to climate change mitigation.
It also highlighted the procurement of an Enterprise HRMIS system, which is set for integration in January 2025.
Programs such as the Bureau of Patents’ Green Technology Incentive Program, which promotes sustainable designs and inventions, also earned praise, while the Bureau of Copyright and Related Rights (BCRR) and Bureau of Legal Affairs (BLA) were commended for their strong process knowledge and maturity.
Also acknowledged was IPOPHL’s exemplary finance and cashiering processes in light of the 2023 AGAP Outstanding Accounting Office and Outstanding eNGAS User Entity Awards. The finance processes are planned for e-disbursement integration by next year.
ISO 9001:2015 is an international standard for quality management systems established by the International Organization for Standardization (ISO). It provides a framework for ensuring organizations consistently meet customer and regulatory requirements while enhancing overall performance.
