AirAsia Philippines said Tuesday it is supporting the New NAIA Infrastructure Corp.’s (NNIC) efforts to improve passenger experience at the Ninoy Aquino International Airport during the peak holiday season.
As NNIC’s prime industry partner, AirAsia Philippines prioritizes safety, operational efficiency and convenience in all of its customer touchpoints.
Weeks leading to the anticipated Christmas rush, AirAsia assures sufficient manpower at check-in counters, efficient on-time performance, optimized and timely baggage handling to improve overall productivity.
“As an airline that is guest obsessed, we stand with NNIC and San Miguel Group chairman Ramon Ang in realizing a shared vision of providing an enhanced guest experience at NAIA. We assure our stakeholders that all check-in counters will be manned appropriately to support the busy, and through our strong partnership with NNIC, we will identify customer chokepoints and improve the processes as necessary,” said AirAsia Philippines chief executive Ricky Isla.
“While we adequately prepare for the holiday rush, we’re already seeing an early surge in passenger traffic. Based on passenger booking trends, we expect a further increase in bookings for immediate travels,” he said.
