Grab Philippines said Monday it is ramping up new measures to ensure safe rides for passengers and driver-partners ahead of the holiday season.
The ride-hailing app said it is implementing a comprehensive strategy that includes new tech features and enhanced driver safety training.
With a 99.99-percent safety record—the highest in the industry—Grab said it remains focused on setting new benchmarks for safety in the ride-hailing industry by further strengthening its safety measures, ensuring every ride booked on its platform meets its stringent safety standards.
“Safety is at the heart of everything we do,” said EJ Dela Vega, Grab Philippines head of mobility.
“Our approach goes beyond the platform. We take an active approach in ensuring everyone has a safe ride. We have ongoing dialogues with our passengers, driver-partners and government stakeholders, taking an active role in ensuring safe rides across the industry. Everyone plays a part in maintaining safety, and by working together, we can create a safer journey for all,” Dela Vega said.
Grab Philippines said it is rolling out several new safety features in September, including audio protect, an opt-in feature that records audio during rides, securely storing the data for future reference in case of disputes or safety issues.
With the help of artificial intelligence, Audio Protect is also set to evolve to leverage in-vehicular audio signals to detect potential safety risks in real-time and improve real-time response mechanisms.
These join an array of existing safety mechanisms like Grab’s Safety Center, which includes an Emergency SOS button for direct law enforcement contact, and an accessible “Report an Issue” function for swift lodging of concerns.
Grab uses a real-time trip monitoring feature that detects unexpected stops or route anomalies, promptly offering assistance to drivers and passengers if needed. The “Share Your Ride” feature also allows passengers to share their trip details with trusted contacts, adding another layer of security.
