MCI BPO (MCI), a global leader in business process outsourcing (BPO) and customer experience (CX) solutions, announced the acquisition of EastWest BPO & Technologies based in Pampanga province.
“This acquisition furthers MCI’s strategic expansion of a diverse global footprint and enhancement of its BPO and technology offerings. Included in the acquisition is EastWest Technologies,” MCI, a Miami-based conglomerate, said in a statement.
EastWest, headquartered in San Fernando, Pampanga, delivers customer service, back-office and sales support.
“EastWest is another valuable addition to MCI’s growing robust portfolio of worldwide companies. The acquisition of EastWest cements MCI’s global footprint and extends MCI’s renowned flexible, secure and cost saving service and technology delivery to its’ almost 500 western logo client base,” MCI said.
Anthony Marlowe, chief executive of MCI, said the acquisition of EastWest BPO & Technologies is a key step for MCI in expanding its offshore CX BPO contact center solutions.
“After almost two decades as one of the fastest growing onshore tech-enabled call center BPO service providers, we’ve spent the past few years heavily focused on more of what our clients want; technology and high quality nearshore/offshore cost arbitrage. EastWest BPO, a mid-market provider, delivers top-quality service with highly tenured staff, which translates to happy clients that transition to MCI with a high degree of attention from senior level vendor staff,” Marlowe said.
He said the acquisition combines MCI’s leadership and EastWest BPO’s resources to deliver a seamless expansion of services, with an emphasis on providing a comprehensive suite of customer interaction solutions to a broader audience.
“Joining forces with MCI is an exciting new chapter for the EastWest family. We want to thank Anthony Marlowe and the entire MCI team for making a dream come true,” said Mark Escueta, president of EastWest BPO & Technologies. “Our team is integrating with MCI’s culture of innovation while continuing to deliver the exceptional service for which we are known.”